To all our valued customers:
For those of you located on the Eastern seaboard, please know that Integrity Payment Systems will be adding extra customer care personnel over the next few days and throughout the week, to help should you and your staff need us during the upcoming weather alerts. We understand that the hurricane will present challenges for many and we want you to know that we are here, ready and able to help, should you need any assistance.
Below is a short list of Frequently Asked Questions that may arise as a result of this emergency. If you need additional assistance or your question is not addressed below, our Customer Care Center can be reached at 888-477-4510 or on Twitter @integritycares.
Please take care and stay safe!
FREQUENTLY ASKED QUESTIONS
Q: What do I do if my terminal is not receiving power?
A: First, make sure you have power to the building. Then, check that the cord connection to the terminal and the wall jack are secure. If you are still not receiving power, please contact our Customer Care department and inquire about a replacement terminal.
Q: What do I do if my terminal displays “Tampered Device Error”?
A: This error can be caused by a power surge. If you receive this error message please call our Customer Care Department and inquire about a replacement terminal.
Q: What should I do if my terminal is not dialing out for authorizations?
A: Verify you have a dial tone on your phone. Make sure the phone line is securely plugged into the phone jack and the back of the terminal. Make sure the phone line is plugged directly into the wall jack. Disconnect any split jack or other device that won’t allow the phone line to be directly connected into the wall jack. If the terminal continues to not dial out please contact our Customer Care Department.
Q: What do I do if my IP terminal is not connecting via my internet connection?
A: Make sure your internet cable is securely connected to the back of the terminal and your router.Verify you have internet connectivity on your computer. If yes, then you may have to reset your router up to 4 times to establish a connection between your terminal and the internet. Each time the router is reset you must also restart your terminal. If you need assistance please contact our Customer Care Department.
Q: How do I verify if any outstanding deposits have been sent to my bank account?
A: Visit us at www.integritypays.com to view Transaction and Settlement reports or call our Customer Care Department for assistance.