Growing your portfolio of merchants certainly means signing new business, but it also means retaining existing customers by giving them the very best care and attention. It takes far less time and energy to retain an existing merchant than it does to win a new client. How can we help keep your customers totally on board? By optimizing the merchant experience and supporting your clients every step of the way.
We know that customer satisfaction will help you retain merchants longer, so Integrity provides powerful, user-friendly tools your customers need and excellent in-house customer support.
Here are 4 effective ways Integrity can help you retain merchants and improve your ROI.
1. Integrity InTouch
Integrity InTouch keeps merchants up-to-the-minute with instant notifications at any time. Merchants can get the information they need anytime and anywhere by text message or email. Your merchants can decide which notifications they would like to receive from batch results, returns, ACH deposits and more. Integrity developed InTouch with research from our own call center, so we were able to design InTouch around exactly what merchants require.
Integrity InTouch empowers your merchants with the information they need about their transactions wherever they go and whenever they need it. Giving your merchants the ability to stay on top of their information is a huge boost to their peace of mind. Their personally tailored notification schedule will remind them that Integrity is working for them.
2. Integrity Insights (Marketing analytics)
Integrity Insights is a full-service marketing platform that Integrity offers at no-cost to start. Your merchants can save time and make money immediately with online reputation management and a variety of marketing tools to help build their sales. Integrity Insights is built to help local business understand and improve how their marketing is working online.
Helping your merchants market their business with Integrity Insights adds tremendous value to the services you can offer. Insights will help your merchants streamline their workflow and increase revenues – both of which will keep them happy!
3. Our Full Service In-House Customer Support
Integrity knows that your merchants will have questions along the way. Our in-house customer support team means that they will speak to a real, well-trained person every time they call. No phone trees. No endless time clicking through a menu of options. No voicemail. Integrity knows your merchants are busy running their own businesses, so honoring their time and providing answers quickly and in a friendly manner will always please customers.
We’ve built the company from the inside out, putting service at the center of everything we do.
In-house customer support is a win-win for our sales partners and our merchants. Integrity knows that providing the highest quality of customer service helps our sales partners keep their clients positive. We will do everything we can to make your job easier by keeping all of your clients happy with the support they find at Integrity.
4. American Express OptBlue
Merchants are always looking for ways to improve their own customer service. American Express OptBlue is a great way for your merchants to start offering American Express acceptance to their customers or improve their existing acceptance experience.
OptBlue allows you the flexibility to negotiate a rate that is right for your merchant, along with several other huge customer experience wins. Beyond price, your customers will receive their funds for American Express in the same settlement as the other card brands, easing reconciliation and speeding up payment time from three or four business days down to one or two. Additionally, American Express transactions will be stated on the same statement as the other card brands. Finally, OptBlue allows us to see the transaction from start to finish, which gives your customer a single point of service for all card brands (instead of having to call American Express regarding any transactional questions).
American Express is working hard to recruit small businesses into their network. OptBlue is “aimed at helping U.S. small merchants grow their business by connecting them with high spending, loyal Card Members.”1 At Integrity, we make sure our sales partners can offer the best in payment processing.
Integrity is centered around customer service. Our mission to take care of our sales partners and their merchants is reflected in everything we do. Our A+ rating from the Better Business Bureau reflects our commitment to the highest standard of customer support. It is this dedication that will help your portfolio of happy, long-term clients keep growing.
- American Express Expands Merchant Network through OptBlue Program. (2014, May). http://about.americanexpress.com/news/pr/2014/amex-expands-merchant-network-through-optblue.aspx